Return & Refund Policy

At SHOULDIES, we want our customers to have a positive shopping experience. If there is an issue with your order, please contact our support team as soon as possible.

Return Eligibility

A return may be considered when:

• The product arrives damaged.
• You receive the wrong product.
• The product has a manufacturing defect.
• The product received is materially different from the product ordered.

To request a return, please contact us with your order details and, where applicable, clear photos or videos showing the issue.

Return Request Period

Customers should contact SHOULDIES within 7 days of delivery regarding damaged, defective, incorrect, or materially different products.

Requests submitted after this period may not be eligible for a return or refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons. Product-specific restrictions, where applicable, will take priority.

Refunds

Once an approved return or refund request has been reviewed, the refund will be processed according to the applicable payment method and circumstances of the order.

Refund processing times may vary depending on the payment provider or bank.

Replacement

Where appropriate, SHOULDIES may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly supplied, return-shipping arrangements will be determined by SHOULDIES on a case-by-case basis.

For returns requested for reasons unrelated to a product defect or our error, additional conditions may apply.

Cancellation

Order cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return, replacement, or refund assistance:

Email: buyshouldies@gmail.com
Phone: 9460542329