Refund policy

Return & Refund Policy

Last Updated: 2 July 2026

At Shouldies, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 5 days of delivery.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, manuals, and free gifts (if applicable) are included.
  • The item is not listed under our Non-Returnable Items section.

To initiate a return, please contact us before sending the item back.

2. How to Request a Return

To start a return, please contact our support team at:

Email: buyshouldies@gmail.com

Please include:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos or videos of the product (if damaged, defective, or incorrect)
  • Any additional information that may help us process your request

Once your request has been reviewed and approved, we will provide further return instructions.

3. Return Timeframe

Return requests must be submitted within 5 days from the date your order is marked as delivered.

Requests received after this period may not be eligible for a return or refund.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method whenever possible.
  • Refunds will be processed within 5-7 Business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error or a defective or incorrect product.

5. Exchanges

We offer exchanges for eligible items in the following situations:

  • The item is damaged during transit.
  • You received the wrong product.
  • The item is defective or not functioning as intended.

Exchange requests must be made within 48 Hours of delivery and are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, as appropriate.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Clear photos or videos of the item and packaging
  • A brief description of the issue

If the issue is verified, we will arrange a replacement or issue a refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, or other reasons, certain products may not be eligible for return, including but not limited to:

  • Personalized or custom-made items
  • Gift cards
  • Downloadable digital products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Personal care or hygiene products that have been opened or used
  • Products damaged due to misuse, negligence, or improper handling by the customer

Any additional product-specific exclusions will be clearly mentioned on the product page where applicable.

8. Return Shipping Costs

If the return is due to:

  • A damaged, defective, or incorrect item, Shouldies will bear the reasonable return shipping costs.
  • A change of mind or any other customer-initiated reason, the customer may be responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of items lost in transit.

9. Cancellations

Orders may be cancelled before they are processed or shipped by contacting us as soon as possible.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the item, subject to this policy.

10. Items Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at buyshouldies@gmail.com. We will work with our shipping partner to investigate the issue and provide an appropriate resolution.

11. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Shouldies
Email: buyshouldies@gmail.com
Business Address: Navi Mumbai
Phone: 9460542329