Last Updated: 2 July 2026

Thank you for shopping with Shouldies. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

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1. Order Processing

All orders are processed within 1 day after your order has been placed and payment has been successfully received.

Please note:

• Orders are processed only on business days (Monday–Friday, excluding public holidays).
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed, it will be dispatched to our shipping partner for delivery.

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2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

• Standard Shipping
• Express Shipping (if available)
• Cash on Delivery (COD) (if available)

The shipping options available for your order will be displayed during checkout based on your delivery location.

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3. Delivery Timeframes

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

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4. Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

• Delivery location
• Order value
• Shipping method selected

Our shipping rates are as follows:

• Standard Shipping: ₹0
• Express Shipping (if available): ₹199
• Free Shipping on orders above ₹999 (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

• Your tracking number
• Courier partner details
• A tracking link (where available)

Please allow up to 24–48 hours for tracking information to become active after dispatch.

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6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• High order volumes
• Courier service disruptions
• Incorrect or incomplete shipping addresses
• Government restrictions or unforeseen events

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking your shipment.

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7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete information is provided:

• Delivery may be delayed.
• Additional shipping charges may apply for re-delivery.
• We cannot guarantee successful delivery.

Please contact us as soon as possible if you notice an error in your shipping details after placing an order.

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8. Failed Delivery Attempts

If delivery cannot be completed after multiple attempts due to customer unavailability or an incorrect address, the shipment may be returned to us.

In such cases:

• Re-shipping charges may apply.
• Refunds, if applicable, may exclude shipping costs already incurred.

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9. Damaged or Missing Packages

If your order arrives damaged or appears to be missing items, please contact us within 2 days of receiving your order.

To help us resolve your request quickly, please include:

• Your order number
• Photos of the package and products (if damaged)
• A brief description of the issue

We will investigate the matter and work towards an appropriate resolution.

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10. International Shipping

At this time, we only ship within India and do not offer international shipping.

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11. Lost Shipments

If your package is marked as delivered but you have not received it, please:

• Check with family members, neighbors, or your building reception.
• Contact the courier service using your tracking number.
• Reach out to us if you still require assistance.

We will do our best to help investigate the issue with the courier partner.

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12. Contact Us

If you have any questions about shipping or your order, please contact us:

Shouldies
Email: buyshouldies@gmail.com
Business Address: Navi Mumbai
Phone: 9460542329

We appreciate your trust in Shouldies and are committed to ensuring your order reaches you as smoothly and efficiently as possible.